![]() I contacted ****, who informed me that **** can file a complaint with **** on my behalf, request a refund and citing Covid-19 as the reason. I have contracted COVID-19 as well as Strep Throat and am unable to fly. ![]() We hope this detailed explanation might have helped you to understand the scenario better. Sadly, we may not be able to provide you with a refund either. As for the original flights as per the airline, it is non-refundable and non-cancelable. We are sorry to hear that you are not happy with the resolution provided by the supervisor, she went out of the box and offered you some amount for the original flight. Hence, the flight change depends on the ticket fare and we do not provide a penalty.įurther, you contacted our customer support asking for a refund for the original flight, once the flight is changed then you are no longer eligible to get a refund for the old flight as informed and explained by our customer support. Moreover, passengers are already made aware of the flight change policy and refund amount at the time of booking. Whereas the standard fare and flexi fare are the most expensive fares, by allowing passengers to change a flight once and only to pay the difference in the price if any. The saver fare is the cheapest fare where no flexibility is offered. does offer three types of fares at the time of booking that are saver, standard, and flexi fares. Please be informed as soon as the flights are booked and confirmed then flight change or cancelation is based on the ticket fare you opt for at the time of booking and is considered as voluntary. We do understand that you changed your destination within an hour and we booked and sent you the confirmation. We regret to hear that your recent experience with did not meet your expectations.Īccording to our investigation, you requested a flight from *************** to *********** and a return flight from *********** to ***************. PLEASE NOTE that I am already paying $1,179.76 for other tickets and you are just coming to tell me you cant issue a refund when the other tickets are now available for sale to someone else. I am very disappointed by the service and will never ever in my life use **** again. I would have understood if I would have called one week before the flight but I called literally minutes after I submitted the transaction. IT DOESNT make sense, nobody has that kind of money laying around. I spoke with the manager **** and explained most companies charge a penalty and she said they could only give me $270 as a courtesy out the $915.39 I paid for the first itinerary. Everything happened in less than an hour, I really CANNOT believe you cannot help me while I am still using your company to book the other flight. I called to ask for a refund of the $915.39 since I was going with a different itinerary and I was told they COULDNT provide me with a refund because it was a voluntary change. I made the change and was charged additionally $1.179.76. ![]() I choose the basic airfare and in less than an hour I made a change, before making the change I called the call center to inquiry about making a change and I was told to do it through the app. I initially booked 3 round trip tickets from *** to *********** for $915.39. ![]()
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